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Customer Service Officer

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Libraries, Registration and Archives
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19003662 Requisition #
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| Starting Salary £20,222 pro rata | Permanent Part Time, 19 hours per week | Based at Sittingbourne Library |

Customer Service Officers (CSOs) lead our front-line libraries teams – they make sure the needs of customers are met and the day to day business of Kent Libraries, Registration & Archives is delivered to the highest standard. This involves leading and supervising staff to deliver outstanding customer service, signposting the public to other relevant service providers and a key responsibility is delivering the registration of births and deaths service.

The successful applicant will have sound judgement, good interpersonal skills, feel comfortable meeting the public and be able to undertake a diverse range of tasks, often simultaneously.

19 hours per week are worked across a range of hours, including weekend working.

This post is subject to an Enhanced Disclosure Application to the Disclosure and Barring Service.

This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification

To view and download the job description and person specification for this role please click here.

For further information on this role please contact Louise Pressley on 03000 414411.

Candidates must be available to attend the following:

Interviews: to be held over the 11 & 12 September 2019

Birth Registration Training: for successful candidates which will take place Monday 25th to Wednesday 27th November (3 days).

Closing date: 28th August 2019

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